parcel task
Basisdaten
The Task
Mapping
In order get an deeper understanding of the product requirements I created 3 Maps:
A high level user journey
A parcel flow
A specific user journey
a view on the product
A high level user journey helped me unterstand the users needs while checking the different stages of the process.
Following the product
For a better insight of the fulfillment process an order takes I created a flow-map of the parcel.
Following the user
Finally I took a deeper look at the users journey while processing an order from recieved to shipped.
Insights
Some of the insights that had a huge influence on my prototype design where:
Different users and use-cases (like overview, editing orders or packing) have very different requirements
Users editing or analysing will (in most cases) work on a Desktop-PC/Tablet while packing users will use a smartphone
For Editing its necesarry to change every part of an order
For Overfiew and analysing simple and clear information is importaint
Users have to see what orders are currently worked on
Not every order has to be edited by a user, a lot of them can be processed to packing status automatically
prototype overview
The desktop/tablet fiew starts with an dashboard page which provides analytics and a quick overview what is currently happening at every status.
The different statuses have each an overview page where all orders at the status can be viewed and edited.
Every site functions like tabs so orders can be edited, searched and opened parallel without losing data while working on another order.
The search function builds a seperate page to be able to searcht through all statuses.
prototype packing
The packing process has a different layout and is very reduced and simple. While packing the worker is guided in very simple and clear steps through the process.
Packing works in batches which are automatically created by the system to reduce walking and searching times.
Learnings
I learned a lot on how to quickly analyse and understand complex processes. On the other hand I saw that I had to make a lot of assumptions, if it where a real project I would had to research a lot more to make sure these are right.
I had some struggles with the tight timeframe and I did not get the UI Design as far as I wanted (originally the timing was set to 3 days and I had to take another day to work on the UI).
